Business Analyst

Department:

Tech

Office Location:

Ho Chi Minh city

Job Description:

Receive request & feedback of users, do investigation, update document and share knowledge to other teams to make improvements of an innovative solution for the pharmaceutical market.

Daily operation contains (but not limited):

  • Take charge of incidents and requests, process and monitor them until they are completed
  • Analyse the root causes of interrupted services
  • Update technical documents
  • Share knowledge to devs & QC teams
  • Meeting with the team to decide & assign task
  • Brainstorming how to improve UI/UX of the systems, how to make users happy or improve the performance of operation departments
  • Coordinate with other teams to collect requirement & feedback
  • Training users to use new features; monitor until users use them completely smooth

Requirements:

  • Fast learning & fast problem-solving is a must
  • Must be very eager to contribute not only to tech systems but also to the business & success of the company
  • Experienced with programming
  • Basic knowledge of computer science
  • Good knowledge of cloud services, micro-services, network, APIs, popular DB & DBMS
  • Experienced with Jira & Confluence is a plus

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