Senior Key Account Manager

Department:

Growth

Office Location:

Ho Chi Minh city

Job Description:

Senior Key Account Manager is responsible for developing and managing performance of potential clients including private hospitals and clinics on Thuocsi platform. This person also builds and manages sustainable partnership with these accounts. If you’re a dynamic, entrepreneurial and broad-minded person, you’re a perfect match for Thuocsi

Requirements:

1/ Project management:

  • Documenting client briefings, understanding them in the context of the current or proposed brand essence and current market situation
  • In collaboration with CS Manager, effectively work with Supply, Finance team to deliver client’s expectation
  • Managing client expectations of timing to ensure that projects are delivered at the highest quality levels, on time and on budget, while achieving the expected profit for the company
  • Monitor and tracking the status of projects on the team and compiling into weekly status reports for meetings.
  • Supporting ongoing daily client’s requests and directly reporting to the account manager
  • Writing reports, keeping records and other documents related to the client’s project
  • Manage paperwork, charge clients fees and collect payments

2/ Account management:

  • Pursue client’s agenda with deep insight and passion
  • Proactively develop a deep understanding for your clients and their industry
  • Becoming familiar with the nature of clients’ services, business culture and competition
  • Build & develop strong relationships with clients & act as main point of contact between client & company

3/ Revenue management:

  • Proactively hunt for new clients, deal from social, networks
  • Control project in-out cost, P&L

4/ Team management:

  • Collaborate and manage team of 3-4 members
  • Strongly follow business processes to enhance the company’s CRM system performance
  • Always-on improving leadership to catch up promotion process

5/ Corporate task:

  • Continuously update new market trends, industry products, policies…
  • Provide expert advice on strategy and tactics to internal team and all 3rd party agencies
  • Provide insightful analysis and recommendations that will support for execution
  • Assume responsibility for any other duties or projects which may be given

Requirements:

  • Education: Qualifications in Business Administration, Business Relations.
  • Experience: 02 – 03 years of pharmaceutical industry experience. Work experience with ecommerce is an advantage.

Competencies

  • Strong market orientation – an outward focus toward the clients and consumers to maximize business results
  • Strong analytical skills to drive P&L and Account GMV contribution analysis
  • Excellent proficiency (spoken & written) in English & Vietnamese.

Others

  • Desire to work in a team environment and foster cross-functional support and learning
  • Self-motivated, can-do attitude, and passionate for ecommerce and its possibilities
  • Intermediate understanding of B2B disciplines
  • Excellent project management skills, able to manage multiple client projects and initiatives
  • Excellent communication & presentation skills in both Vietnamese and English
  • Advanced Microsoft Office skills, especially Powerpoint and Excel

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